Returns & Exchange Policy

If goods are faulty, we’ll happily refund your order after you’ve helped us improve our experience by explaining why.  

If you believe the product is not what we explained it to be, we may replace the item or refund your money at our discretion; and we may ask you to mail the item back to our postal address in its original undamaged condition at your cost.

Please contact us with information and photos of the product to discuss the best way to resolve the issue

Payment Policy

Items will be shipped after payment is received.

Cancellation Policy

As long as you cancel your order by email to soashakinsisters@gmail.com before we dispatch it and incur charges with Australia Post we’ll happily cancel your order for a full refund.

Dispatch will occur within 5 working days, so please be quick if you change your mind, and please let us know why!

Shipping returns

Please take care to enter the correct order and delivery details and to check them at order confirmation. We’ll have to charge you to re-send an order with corrected goods or to a corrected address once Australia Post have charged us for the original delivery.

We will dispatch your delivery within 5 working days, or earlier where possible. Australia Post delivery times vary depending on where you live, so we can’t quote a precise day of delivery, but it will usually be within 10 days after dispatch.

If your order is damaged in transit, we’ll ship a replacement as soon as possible once the damage is verified. Please contact us at soapshakinsisters@gmail.com to arrange a replacement.  If you require upgraded shipping to cover any losses in transit, please contact us after you complete your order and extra shipping will be charged separately.

It is the responsibility of the customer to monitor and lodge inquiries with Australia Post using the tracking number provided with the order confirmation if there are any issues with delivery. 

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.Shipping is by Australia Post in prepaid satchels of 500g, 1kg, 3kg or 5kg.